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Cloud business phone system for sales and customer support teams
Aircall is a cloud-based business phone system designed to help teams streamline their communication processes, especially for sales and customer support. It provides companies with a powerful yet user-friendly platform to manage calls, track performance, and integrate with a wide range of business tools. Aircall enables businesses to create virtual call centers that are accessible from anywhere, making it ideal for remote and hybrid teams.
Aircall Key Features:
Call Center Software: Manage inbound and outbound calls with features like call routing, IVR menus, call queues, live monitoring, and call whispering.
Power Dialer: Automate dialing for sales teams to increase efficiency and productivity.
Click-to-Dial: Call directly from your CRM or browser with a single click.
Advanced Analytics: Track key metrics in real-time, monitor team performance, and gather insights to improve customer interactions.
AI-Powered Insights: Use AI to review and analyze calls, helping teams identify areas for improvement faster.
CRM and Help Desk Integrations: Seamlessly connect Aircall with over 100+ platforms like Salesforce, HubSpot, Zendesk, and Pipedrive to centralize all customer interactions and data.
Omni-Channel Support: Manage phone, email, web chat, and SMS channels in one place, improving the efficiency of customer service.
Global Number Availability: Get local or toll-free numbers in over 100 countries, making it easy for businesses to operate globally.
Hybrid and Remote Work: Aircall supports distributed teams, allowing employees to work from anywhere using their mobile devices or desktop apps.
Aircall Benefits:
No Hardware Required: Aircall is fully cloud-based, requiring no additional hardware or IT setup. It can be easily accessed via web and mobile apps.
Quick Setup: Get started in minutes without complex installation processes.
Cost-Effective: Save on traditional phone system costs by using VoIP technology.
Global Reach: Operate internationally with ease by using virtual phone numbers.
Team Collaboration: Features like call tagging, internal notes, and post-call work help teams collaborate more effectively.
Real-Time Updates: Any changes to call flows, IVR, or team assignments can be made instantly without downtime.
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