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Since 2006 — Rated 4.9/5 on Trustpilot.
Live chat and customer service platform designed for sales, support, and customer engagement.
Charla Key Features💡 Live Chat
Chat with visitors in real-time using a customizable widget
🤖 AI Chatbots & ChatFlows
Train bots in under a minute using your own help docs or FAQs
📬 Unified Inbox
Manage Messenger, Instagram, WhatsApp, and Email in one place
📚 Knowledge Base
Serve instant answers and reduce agent workload
📱 Mobile Apps
Native iOS and Android apps keep agents connected on the go
📊 Insights Dashboard
Track KPIs like response time, missed chats, and agent performance
🧠 Automation & Triggers
Set proactive messages, canned responses, and smart routing
📨 Helpdesk Tickets
Handle complex or longer conversations with full ticketing functionality
💬 Feedback Collection
Measure customer satisfaction and agent performance
🌍 Multi-Site Support
Manage chats across unlimited websites from one account
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