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One-stop, cross-border customer communication service platform for businesses expanding globally
SaleSmartly is an online customer service system. SaleSmartly aims to help businesses connect with customers through multiple channels, improve customer satisfaction and loyalty, and ultimately drive business growth.
SaleSmartly features:
Omnichannel Integration: Integrates various communication channels, including Livechat, Messenger, WhatsApp, Telegram, Instagram, Line, Email, and WeChat, into a single platform, providing a unified customer experience.
Automation: Offers automation features, such as chatbots and auto-replies, to help businesses eliminate repetitive tasks and improve efficiency.
Team Collaboration: Supports team collaboration through automatic chat distribution and internal conversation assignment, enabling efficient cross-team collaboration.
Customer Relationship Management (CRM): Creates a customer database, views customer activity and browsing history, and synchronizes data with the company's information system, facilitating customer segmentation, tracking, and analysis.
Data Analysis: Provides multi-dimensional visualized metrics, helping businesses grasp key support indicators and trends, such as query types, channels, customers, products, and sales.
Real-time Translation: Supports automatic translation, facilitating communication with customers in different languages and expanding into international markets.
Multiple Solutions: Offers solutions for various business scenarios, such as WhatsApp private domain operations, social marketing, intelligent shopping guides for independent websites, B2B inquiries, SaaS tool support, and email management.
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