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Smartsupp is an online customer service system designed specifically for e-commerce sellers, as the program can easily integrate with popular shopping platforms and provide video recordings of website user activities to help boost website sales conversion rates.
The core of SmartSupp is a chat plugin designed to help business owners understand their customers' issues. After installing this program on an e-commerce website, chat sessions and customer behavior are observed and placed in reports that business owners can view at their own pace.
One of the biggest highlights of Smartsupp is the automatic chatbot, which can help simplify customer support service processes for customers more quickly. Multi-channel message delivery is supported. This means that you can respond to website customer service, email, and Facebook messages from one location.
The goal of this chat service is not only to provide an excellent user experience but also to help business owners learn how to improve their products or customer service. Business owners can browse Google Analytics trends and conversations to find ways to guide future customers into the sales funnel while retaining existing customers.
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