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Free live chat software and other customer communication tools for websites
tawk.to Key Features
Free Live Chat Software: This is their core product, allowing businesses to add a chat widget to their website to communicate with visitors in real-time. They emphasize that this service is 100% free, with no limits on agents, chat volume, or websites.
Ticketing System: Integrates with the live chat to manage and track customer support inquiries.
Knowledge Base: Allows businesses to create a searchable database of articles and FAQs to help customers find answers to common questions.
Contacts (CRM): A free customer relationship management tool to organize and manage customer information.
Chat Pages: Provides dedicated pages for customer interactions, separate from the main website.
AI Assist (New): A new feature that uses AI to answer chats automatically.
Hired Agent Services: While the software itself is free, tawk.to generates revenue by offering paid services where they provide professional chat agents to handle customer interactions for businesses.
Virtual Assistant Services: They also offer various virtual assistant services, including bookkeeping, digital marketing, executive assistance, e-commerce support, health services, real estate, and web development.
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